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Terms and Conditions for online purchases



Chapel Bridal is a trading name of Chapel Bridal Ltd. Our trading address is,

Seion Chapel, Idole, Carmarthenshire SA32 8DD

You can contact Chapel Bridal by telephone, e-mail or post.

By telephone on 01267 243961 Monday to Friday 10.00am to 4.00pm & Saturdays 10.00am to 1:00pm

By email to [email protected]

By post in writing to: Chapel Bridal Ltd, Seion Chapel, Idole, Carmarthenshire SA32 8DD


Orders may be placed online 24/7 or alternatively, if preferred by email to [email protected] 

Order Confirmation

Chapel Bridal will send you a confirmation of your order by email. If there are any problems with your order, we will advise you as soon as possible. If you change your mind after placing an order, please contact us and we can cancel or amend your order up until the time of dispatch. We are not however able to accept changes or cancellations of personalised or bespoke items once they have been made.

Methods of Payment

Chapel Bridal accepts payments by PayPal. 

Returns & Refunds Policy

We hope that you will be delighted with everything you purchase from Chapel Bridal. If for any reason you are not satisfied, you may return the item(s) for a refund within 7 days of receipt provided it is in its original, unused condition with tags intact and original packaging. We will issue a refund excluding the original delivery charge, or exchange the item for a different size/colour if requested. Please ensure you enclose the dispatch/order note in the parcel you are returning. You will be responsible for the return delivery costs. The refund for the goods returned will be in the form of the original payment, either to the debit or credit card used or to your PayPal account. Our refunds and returns policy complies with the Distance Selling Regulations 2000, as published by the office of fair trading.

Non returnable items include -  headpieces, jewellery and personalised items.

Statutory Rights

If the goods are faulty, not what you ordered, or do not reach you in perfect condition, you are entitled to a full refund or replacement. Please return the goods with a description of the fault, together with any original box/packaging, where applicable. In these circumstances, Chapel Bridal will reimburse the return delivery costs based on the original post and packaging charges, and will send a replacement if required, postage paid.

Products & Descriptions

Every care has been taken to ensure that details of our products and prices are correct. We do however reserve the right to (i) change prices if necessary and without prior notice (ii) to offer an alternative of the same quality and value, if for any reason an item be no longer available due to circumstances beyond our control. In this unlikely event, we will of course notify you immediately. Should we be unable to fulfil your order, or part of, we will not be liable for the failure to deliver those goods in question. This does not affect your statutory rights.

Value Added Tax (VAT)

Prices stated include VAT where applicable. For the UK including Northern Ireland and the Isle of Man but excluding the Republic of Ireland and all EEC member states, VAT is charged at the current rate of 20%.

Delivery times and Postage costs

Delivery is free

If the item is in stock then we aim to deliver your product within 3-5 days of dispatching.

If the item(s) are out of stock we will notify you by email.